1. Standard self-serve software licenses
We may review refund requests for first-time standard self-serve digital license purchases made directly through the public checkout within 7 days of purchase.
2. When a refund may be approved
- The request is made within 7 days of purchase.
- The order is a standard self-serve software purchase, not a custom enterprise deal.
- The product has not been materially abused, duplicated, resold, or used in a clearly fraudulent way.
3. Non-refundable items
- Prepaid AI credit packs that have already been used in whole or in part.
- Enterprise, custom deployment, consulting, setup, or project-based work.
- Orders blocked, limited, or closed because of abuse, fraud, or policy violations.
4. How to request a refund
Email help@openclaw-one.com with your order email, order ID, purchase date, and a short explanation of the issue.
5. Processing time
If a refund is approved, the return is sent back through the original payment route. Final posting times depend on the payment provider and bank processing timelines.