1. Information we may collect
- Contact information such as name, email address, and support email correspondence.
- Order and billing information needed to process purchases and support requests.
- Basic product and device information needed for delivery, licensing, activation, anti-abuse, or troubleshooting.
- Website usage and communication information used to understand support requests or improve the product.
2. How we use information
- To deliver digital software, licenses, downloads, and onboarding information.
- To process payments, issue invoices, and handle support or refund requests.
- To improve reliability, security, fraud prevention, and product support.
- To communicate important account, billing, or product updates.
3. Payment processing
Payments may be processed by third-party payment providers or merchant-of-record services. Those providers handle payment information according to their own privacy and compliance policies.
4. Data sharing
We do not sell personal information. Information may be shared only with service providers who help us with payments, hosting, support, analytics, fraud prevention, or legal compliance.
5. Data retention
We keep information for as long as needed to fulfill orders, support customers, comply with legal obligations, resolve disputes, and protect the business from fraud or abuse.
6. Your choices
You may contact us to request updates or corrections to your contact information, subject to legal, accounting, and anti-fraud retention needs.
7. Contact
Privacy-related questions can be sent to help@openclaw-one.com.